A customer is liable for a 100% refund if the customer claims a refund request within 24 hours of the payment confirmation
The mockup design facility is 100% free with our service. However, if a customer refuses to continue with the order and claims the refund after the mockup approval (and before the production), they shall be liable for a 10% to 15% deduction. In case of more than one design mockup, the deduction percentage might increase
To maintain transparency and achieve customer satisfaction, we share pictures/videos of the patch with the customer. At this stage, they can claim any minor changes in the design. But raising refund claims on the basis of non-satisfactory patch quality will not be catered by us. That’s because quality can never be judged through pictures/videos. In this situation, we suggest clients to let the order get delivered
But despite that, if the customer wishes to seek a refund, they’ll be liable for a certain percentage deduction. The team at CustomPatchess.com will decide the deduction percentage
No refund claims can be catered to after the order is dispatched
A reproduction facility is only attainable if there are major and apparent issues in the delivered patch or if the delivered patch is different from the customer’s requirement. We reserve the right to ask for delivery charges for the second shipment
The countdown for delivery begins after the mock approval from the customer. In case the customer has delayed mockup approval, no refund request will be entertained. For normal orders, we take up to 18 to 25 days. For urgent deliveries, we take up to 10 to 14 days
